L'Express (Port Louis)
20 November 2008
With less and less people travelling and the current economic situation fraught with uncertainties, is travelling still an enjoyable experience? The incidents recounted below took place at SSR International airport last Sunday. And they go to show that if things have changed, they are not necessarily for the better
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The concept of 'customer service' in Mauritius is as alive as the Dodo! Arrogance, rudeness and ignorance IS the norm within the 'service industry'. This starts from the local 'tabagees' where all the above 'glowing' traits are part and parcel of the service, to even the so-called 5* hotels on the island. It seems that those behind the counter, have the notion that the're doing you a favour, thus you've got to accept their behaviour towards you! On more than one occassion I've had to remind these 'assistants' and even 'managers' that its' people like me who literally pay their wages through my custom, therefore BEHAVE! I've had various responses, some of which cannot be typed here! The only way to change the status quo is to hit them where it hurts; in the cash register. Its OUR money therefore we should only spend it where we are genuinely treated as a customer, only then perhaps will customer service rise to 'zero' which is but a dream at this moment in time.