The East African Standard (Nairobi)

Kenya: Telkom is Ordered to Restore ISP Connectivity

Nairobi — The Government has added its voice to the regulator's order to Telkom Kenya to immediately restore connectivity to ISP Kenya Limited.

Information and Communications permanent secretary James Rege said it was wrong for the corporation to take the law into its own hands.

Instead, he said, it should report any disagreements with its clients to the Communications Commission of Kenya (CCK).

"It is CCK who should direct any disconnection of service.

If Telkom felt that the service provider was not acting within provisions of their agreement, they should have reported the matter to the regulator", said Rege.

He was responding to questions from journalists during the opening of the Association of Regulators of Information and Communications in Eastern and Southern Africa (ARICEA) workshop at a Nairobi hotel.

Rege's sentiments come a week after the CCK instructed Telkom Kenya to restore a high capacity E1 telephone line that allowed Sema calling card holders to make international calls at an affordable rate.

CCK director general Sammy Kirui said that like any service provider, Telkom does not enforce the law. "Enforcement of the law is the work of a regulator".

The workshop will discuss wide-ranging subjects relating to policy guidelines on consumer protection, key performance indicators, numbering, e-strategy and a model postal bill.


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