11 December 2007

Kenya: Nokia Opens Care Centres

Nairobi — Mobile phone maker, Nokia, Monday announced the opening of four care service centres in Nairobi to offer after-sales support to its customers.

The centres will ensure that Nokia customers have access to expert maintenance services, software upgrades and technical support.

"Coupled with our continued growth in Kenya, we now have in-country capacity to handle all forms of repairs required by our customers. These care centres are all on par with others found in Europe and the Middle East," said area manager for Nokia in East Africa Piotr Labuszewski.

All Nokia handsets purchased from an authorised distributor or retailer in Kenya carry a 12-month warranty.

Nokia will, however, only foot courier and repair bills of the affected phone if it is presented in the country of origin.

"If you bought a phone in Dubai, its warranty only applies to that country," said Mr Nicholas Maina, East Africa customer care manager.

During the warranty period, consumers qualify for free maintenance or service within the specified warranty conditions stipulated in the user manual.

Customers can also purchase enhancements and other Nokia products at selected care points while enjoying easy access and convenient face-to-face advice from trained service consultants.

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