Prince Osuagwu
30 June 2008
Second National Operator, Globacom, last week opened its 41st Gloworld shop at the departure hall of the Murtala Mohammed Airport's new domestic terminal, tagged MM2.
The one-stop centre according to Glo, is equipped with latest technology to meet customers' various needs and will offer all kinds of Globacom products and services even as customers are free to make enquiries about Glo services while on the move to catch up with their flights.
Justin Ramayia, Chief Executive Officer, Multi-Links Telkom ; with Mohammed Anthony and Abdurrazaq Bolaji, representatives of Easy & Quiet at the dinner Multi-Links organised for dealers in Lagos recently.
The company however said it has reduced the turnaround time for customers of the new shop, to keep pace with the demanding nature of customers meeting their flight schedule and at the same time having one service or the other to enjoy from the centre.
Gloworld is a hi-tech outlet for personalized customer interface with the system to access account profile, monitor calls, offer SIM sales and activation, value-added services including Blackberry, mobile internet and roaming as well as carrying out other communication functions.
Olu of Ikeja, Oba Rafiu Amore, who was the special guest of honour at the occasion, said Glo had become an international brand that is projecting the country's image abroad, saying the company was an instant success with a lot of potentials.
"Glo is now Nigeria's economic ambassador that will continue to flourish to greater heights. Glo became an instant success from inception and has sustained its pioneering role ever since," he said.
Also speaking at the event, the lawmaker representing Ikeja Constituency in the House of Representatives, Honourable Bayo Odulana, said he was not surprised at the achievements of Globacom because of the shrewdness of its chairman, Dr. Mike Adenuga Jr. "This is one man in our generation who has a midas touch on all that he does. This explains the success story of Glo. His achievements in telecoms and other sectors show that all hope is not lost on our country's development," he added.
Speaking to newsmen after the launch, Managing Director, Gloworld, Ms. Sade Boyega, said that customers should expect friendly and world-class services from well-trained staff, at the newly opened shop.
According to her, "the focus is to provide customers who are on the move with relevant information, services and products that will enhance their trips. We appreciate that Globacom customers at the MMA2 are always on the move to catch up with their flights and will entertain no delay. What we have done in this respect is to cut down the turnaround time for MMA2 customers in order to give prompt attention to customers who are on the move to catch up with their flights. We have done this by positioning well trained staff that will offer quicker services to such customers. The services are delivered much faster than the services of a conventional Gloworld outlet across the country.
The turnaround time is the average time a subscriber spends while being attended to at the Gloworld".
She also revealed that the company was planning to open another Gloworld at the International airport, adding that wherever the people are, Globacom would always be there to attend to the needs of the people.
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