Leadership (Abuja)
Aminu Imam
6 October 2008
Again, users of Automated Teller Machines (ATM), across the country, had reasons to complain of poor services, following heavy demands from holidaymakers. Mostly affected were customers who travelled to their country homes and had relied on the ATM to withdraw money during the long holidays.
Mr Abiodun Shittu, a civil servant told LEADERSHIP that, "For fear of travelling with cash, I had relied on the promises by most banks that ATM services would be available, only to be cash-stripped at the time I most needed money.
In addition to the long queue that characterised the system, more than half of all the people that came to withdraw money left in disappointment, because the system simply could not dispense cash to majority of the customers." Another customer with one of the old generation banks told our correspondent that she lost N10, 000 through one of the ATMs.
"I slotted my card and first of all made inquiry to ensure that the amount I needed was available; but when I pressed to collect N10, 000, the machine failed to do that, but later a paper print-out indicated that I had been paid the amount," she said.
Other disappointed customers said that they suffered similar fate and had taken up the case with their banks, which had promised to respond accordingly. But an information technologist, Malam Umar Mohammed, attributed the failure of the machines to inability of the supervising staff of the various banks to effect repairs when necessary. "Some of the banks did not work in tandem with the mood of the time.
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