23 December 2008
Ghana Commercial Bank (GCB) on Monday said it will introduce mobile banking services next year to enable its customers to transact banking businesses even outside the banking halls.
This new service is aimed at bringing banking operations closer to customers, especially very busy ones, who do not have time to visit the bank during normal working hours.
Mr. Samuel Sarpong, Deputy Managing Director in charge of Operations, disclosed this at the opening of its 148th fully networked branch at Kisseiman in Accra.
He said the opening of the Kisseiman Branch solidified GCB's position as the leader in the banking industry in the country.
Mr. Sarpong said the bank was currently upgrading its software and expressed the hope to complete it by March next year to allow for modern facility for efficient delivery.
He said the bank had embarked on building offsite Automated Teller Machines (ATM) at various vantage points throughout the country to ensure that customers with ATM cards could access cash anywhere and at anytime.
Mr. Sarpong said GCB was not oblivious of the stiff competition in the banking industry, adding that the bank had embarked on retraining of its staff of over 2,000 to enable them to deliver efficient services to customers.
He said refurbishment of existing branches and building of more customer units was ongoing to increase the bank's ambience.
Mr. Sarpong said apart from the normal savings, deposits and withdrawal services, the bank also offered royal banking, electronic and master card services with the hope of introducing visa card transactions next year.
He said GCB remained resolute in its contributions to charities and other social projects.
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