Leadership (Abuja)
Peter Jones Ailuorio
19 October 2009
Lagos — Globacom's new Self Care Service which enables subscribers to access information about its network services via the telephone is now available in local languages.
Director of Customer Care, Ms Maria Svensson, in a statement made available to LEADERSHIP at the weekend, stated that the service can now be accessed in Hausa, Igbo and Yoruba languages.
The Interactive Voice Response (IVR) service, the first of such offer in the market, she said, gives subscribers the opportunity of learning about the company and its activities without going to the website, or calling the Glo call centre on 121 or 200 to speak with a customer care representative.
She added that through the offer, customers can dial in and listen to basic static information on Glo products and services, including its rich bouquet of value added services, promotional offers, SIM replacement and special numbers, among other information.
"Our customers can now enjoy the service in English and Nigerian languages by dialing 500 or 5001 for English language, 5002 for Yoruba, 5003 for Hausa and 5004 for Igbo," Svensson said.
She explained that the service was introduced in local languages to afford those not comfortable with English the opportunity to also enjoy its benefits.
"When we launched the service a month ago, we promised to beef it up with additional offers. "The local language option is one such offer. We kept our promise to introduce this a few weeks after launch. We are also planning other features such as information on account balance enquiry," she added.
Svensson restated that the Glo IVR service eliminates waiting time on the Call Centre lines, and provides an option to people who cannot access the website due to lack of internet access. The service is also offered free of charge.
Globacom's Customer Care department compares with the best in the world. It is equipped with the latest technology manned by well trained and highly motivated staff.
The department is currently being expanded and will on completion, be the largest Customer Care Centre in Africa the company said .
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