4 November 2009
Abuja — MTN Nigeria has said recharge problem being experienced by some of its customers in the country is due to a fault in its recharge equipment.
MTN Corporate Services Executive, Wale Goodluck, in a statement in Lagos said: "MTN wishes to apologise to its esteemed customers who might have been having difficulties while attempting to load their phones with credit in the past few days. Some of our subscribers receive failure notices upon making recharge requests, while some have credit pending in our system".
"This is due to a fault in our recharge equipment, which our engineers are already trying to fix. We assure our dear customers that the fault will be rectified and normal services restored as soon as possible," he said.
Goodluck expressed the company's regrets for any inconvenience caused its subscribers and thanked them for their support and understanding.
It would be recalled that recharge problem has been a recurring one for MTN subscribers in the country for over two years.
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