Tunis — Organized by the Professional Association of Banks and financial institutions, Tunisia is hosting from December 3 to 6, 2009, the 3rd international Fair of Banking services and Electronic Banking, at the El Kram Exhibition Hall, North of Tunis.

The event aims at reinforcing both national and international dimensions of the Tunisian banking and financial sectors.

Since 2006, the sector has tried to enhance banking and financial quality services, which aims at making Tunisia a pole for banking services and a regional financial center as included in item 12 of President Ben Ali's 2009- 2014 Electoral Program.

The banking mediation service aims at strengthening the consensual settlement of disputes that may occur in the relationship with the customer as well as enhancing the relationship of banks and financial institutions with customers.

The Law 1881 dated 2006 (the legislative framework of the National Plan for the development of banking services), focuses on the conditions for the successful practice of the banking mediation.

Each banking institution will offer its customers the service of a mediator whose role is to litigate eventual conflicts within a delay not exceeding 2 months from the date on which the request was filed. This, however doesn't prevent customers to resort to the judiciary at any stage of the conflict.

In 1993, Tunisia also created an administrative mediation service that looks at queries from individuals and corporations.