Rwanda: Queue Management Systems Installed in Hospitals

21 September 2010

Kigali — THE Ministry of Health (MoH) has installed 'Customer Directing System' software or Queue Management System (QMS) in the University Teaching Hospital of Kigali (CHUK), Muhima and Rwamagana hospitals.

The move is aimed at improving customer care in the health sector, according to officials. According to Daniel Murenzi, the head of Information Communication Technology (ICT) in the ministry, the new product, dubbed 'ONLINET QMS', will increase efficiency, quality and service levels.

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