Namibia: Bank Apologises for Frustrating Customers

In its continuous pursuit to offer its customers the best banking facilities in the country, Standard Bank migrated to a new Core Banking system (Finacle) on Monday, 6 February 2012 at a substantial investment.

The bank had to replace the old South African System with the new system (Finacle) not only as part of the Bank of Namibia's (BON) localisation drive, but as a business imperative aimed at enhancing customer service.

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