12 June 2012

South Africa: CEM Summit Gets Sponsor

TALKINGtech is on board as an innovation sponsor for the Customer Experience Management (CEM) Africa Summit to be held in Cape Town 2-3 August 2012. The event will bring together Africa's industry leaders and provides a platform to discover industry trends and developments including the latest technological advancements supplying end-user specific software.

Marc Ressel, business development director of TALKINGtech South Africa says, "Each contact you make with a customer is about building your company's brand." Whether it's about capturing feedback on a service encounter, a marketing message or a reminder message about an overdue account, the company's technology offers bespoke solutions designed for business to drive efficiencies' and improve customer experience.

The summit will feature interactive discussions, networking receptions, assisted business meetings and expert-led workshops to explore technological advances currently available, assist in adopting key customer experience techniques to differentiate brand and identify and understand the different concepts of customer experience management for sustainability, growth, profit and sales efficiencies.

Copyright © 2012 Biz-Community. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 2,000 reports a day from more than 130 news organizations and over 200 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.