TALKINGtech is on board as an innovation sponsor for the Customer Experience Management (CEM) Africa Summit to be held in Cape Town 2-3 August 2012. The event will bring together Africa's industry leaders and provides a platform to discover industry trends and developments including the latest technological advancements supplying end-user specific software.
Marc Ressel, business development director of TALKINGtech South Africa says, "Each contact you make with a customer is about building your company's brand." Whether it's about capturing feedback on a service encounter, a marketing message or a reminder message about an overdue account, the company's technology offers bespoke solutions designed for business to drive efficiencies' and improve customer experience.
The summit will feature interactive discussions, networking receptions, assisted business meetings and expert-led workshops to explore technological advances currently available, assist in adopting key customer experience techniques to differentiate brand and identify and understand the different concepts of customer experience management for sustainability, growth, profit and sales efficiencies.