4 October 2012

Nigeria: Civil Servants Tasked On Water Service Delivery

The Minister of Water Resources, Mrs. Sarah Ochekpe, has called on the directors and heads of parastatals under her ministry to improve in performance and delivering quality services to the citizenry.

She spoke during the recent signing ceremony of the performance contract agreement with the permanent secretary, heads of agencies and managing directors of the River Basin Authority (RBA) in Abuja.

Ochekpe also charged them to improve productivity and instil a greater sense of accountability for effective service delivery.

She said: "The performance contract we are signing today is therefore part of the process aimed at ensuring that we deliver on our mandate to Nigerian citizens. Permit me to remind us all that the citizenry expect government to be more proactive and effective in its actions. Nigerians expect to be provided with the basic necessities of life to function more effectively in a competitive environment".

The minister harped on the need for the civil servants for clear understanding of the sectional corporate mandate, strategic and operational planning and the need to focus on results and service delivery, rather than on inputs, activities and processes for the development to be of relevant and beneficial to the citizens.

"The importance of a monitoring and evaluation system to track performance must now also be clear to all involved. I expect this process will serve as an instrument towards the realisation of the objectives of the water sector as enumerated in the Vision 20:2020 document, the water sector road map, national water master plan, as well as the Transformation Agenda.

"These are all targeted primarily at developing and improving water infrastructure, access to potable water, integrated management of water resources, monitoring and dissemination of correct hydrological and geological data, support to the actualisation of national food security through the Agricultural Transformation Agenda as major drivers", Ochekpe said.

She therefore charged the permanent secretary and heads of agencies and managing director of the RBDA to develop clear, detailed and documented strategic and operational plans to guide implementation of the ministry's programmes between now and 2015, and strengthen the monitoring and evaluation units to support the implementation of the plans and tracking and reporting performance on the agreed indicators.

"We have set for ourselves key performance indicators that we must strive to achieve. Nigerians expect better service delivery in the water sector and that is what we must give them as we work dedicatedly as a team in the coming months and years", the minister said.

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