Lion of Africa Insurance is geared towards the implementation of TCF, having been one of several stakeholders who participated in the Financial Services Board (FSB) self-assessment pilot in July 2011. This has placed the company in good stead in enriching a TCF culture and embedding fair customer treatment into the company culture.
Essential to this delivery in encompassing the six TCF fairness outcomes in the insurance lifecycle, is that the company has adopted a "top down" approach to TCF leadership in the company, making TCF an integral part of the company's business model and business objectives.
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