Zambia: ZRA Launches Taxonline

THE Zambia Revenue Authority (ZRA) has launched Phase II of its modernisation programme dubbed TaxOnline which seeks to, among others, enable taxpayers to register, file returns and make payments electronically thereby reducing the congestion that characterise such activities.

Officiating at the launch in Lusaka yesterday, Secretary to the Treasury Fredson Yamba said Government was happy that the new administration systems in Customs and Domestic taxes would electronically make available services thereby bringing about the most valued convenience for both taxpayers and administrators.

"These initiatives will undoubtedly have the direct effect of reducing the cost of doing business in Zambia by making it easier to comply with tax obligations and also trade across borders," he said.

Mr Yamba said such developments were in line with Government's intention to enhance service delivery in the public sector, adding that Government would continue to do its part of providing finances as he urged the ZRA staff to do theirs of ensuring the successful implementation of the project.

He advised stakeholders such as the business community, taxpayers and the general public to familiarise themselves with the ZRA operations and support the successful implementation of the modernisation project as they would also benefit.

ZRA Commissioner General Berlin Msiska said the Authority started the implementation process of the modernisation programme in 2006 with the aim of improving its operational efficiency and service delivery.

He cited achievements scored so far as the merger of the former Direct Taxes and Value Added Tax Divisions into a single Domestic Taxes Division, segmentation of its taxpayers into large, medium and small taxpayers, implementation of the call centre and the automation of 18 Customs Offices with the Asycuda ++.

He thanked Government for providing financial support to the tune of K40 billion towards the contract sum of K47 billion for investment in the TaxOnline system and in conjunction with the Public Expenditure and Financial Accountability (PEMFA) with K10 billion meant for the implementation of Asycuda.

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