Faced by increasing competition from western carriers and dropping passenger numbers, a lobby group for African Airlines has launched guidelines to help them improve business. African Airlines Association's passenger service commitment provides guidelines for airlines focusing on key areas such as handling of delays, complaints, lost baggage, information sharing among others.
The Star (Nairobi)
Kenya: Afraa Sets Guidelines to Boost AirlinesBy Joel Iregi, 12 November 2012
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