Faced by increasing competition from western carriers and dropping passenger numbers, a lobby group for African Airlines has launched guidelines to help them improve business. African Airlines Association's passenger service commitment provides guidelines for airlines focusing on key areas such as handling of delays, complaints, lost baggage, information sharing among others.
The Star (Nairobi)
Kenya: Afraa Sets Guidelines to Boost AirlinesBy Joel Iregi, 12 November 2012
Ads by Google
Copyright © 2012 The Star. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.
AllAfrica publishes around 2,000 reports a day from more than 130 news organizations and over 200 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.