15 November 2012

Zambia: Mobile Sector Spurs Economy

THE Government has said the mobile telecommunication sector in the country has spurred economic growth in key industries like mining, tourism, agriculture and health as MTN Zambia recorded swift expansion.

Minister of Transport, Works, Supply and Communications Christopher Yaluma said the telecommunications was the backbone of the national economic growth.

Its introduction across the country has contributed to the sustainable development of many sectors.

In a speech read for him by the ministry's director of human resources Theresa Kimena in Lusaka yesterday during the launch of MTN service centre at Levy Business Park, Mr Yaluma said his Government was happy that MTN was expanding rapidly.

"As Government we will continue to listen to the private sector players like MTN Zambia to explore ways of improving the industry. My Government will also continue to look for opportunities to improve the telecommunication infrastructure through the provision of appropriate incentives that favour growth," Mr Yaluma said.

At the same function MTN Zambia chief executive officer, Abdul Ismail said the opening of the new service centres at Levy Business Park and Makeni was meant to keep pace with the growth of the capital city and the demands of the customers.

"Lusaka city is growing and the opening of the service centres at both Levy Business Park and Makeni mall is clear indication that we want to grow with the city and our customers," Mr Ismail said.

Mr Ismail said the new outlet was equipped with the state-of-the-art technology that brings convenience to the MTN customers adding that his company was motivated by the need to establish centres that were synonymous with world-class quality services.

He said the company spent K1.7 billion on refurbishing and installing the customer service centre adding that it was the second phase in the on-going expansion programme .

Mr Ismail pledged his company's commitment to ensure best customer experience as it continued to demonstrate its innovation.

"Over the last couple of years, we have focused on ensuring that our customers get the best service at every point of dealing with MTN," he said.

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