16 November 2012

Nigeria: Diamond Bank Hails Removal of ATM Charges

Photo: Leadership
ATM machine

Diamond Bank Plc has described the decision by the Bankers' Committee to remove the N100 Automated Teller Machine (ATM) withdrawal fee as a welcome development.

The bank in a statement said that the move would further strengthen the cashless policy.

The Bankers' Committee at its meeting last Tuesday agreed that it shall henceforth discontinue the deduction of the N100 fee on inter-bank ATM withdrawals.

Commenting on the lifting of the ATM withdrawal fee by banks, Head, Corporate Communications, Diamond Bank Plc, Mrs. Ayona Aguele-Trimnell said: "We are glad that the Bankers' Committee has decided to embrace this initiative which Diamond Bank spearheaded five months ago because we always believe that our customers' interests should be put first."

According to her, in July 2012, Diamond Bank announced the lifting of ATM withdrawal fees on transactions made at other banks' ATMs nationwide, thus making it the first bank to offer its customers such service.

"Till date, the bank's customers have continued to freely use their Diamond debit cards on any other bank's ATMs hence saving the N100 they would have paid for each transaction," she added.

She explained that at Diamond, they pride ourselves with continually evolving ways of exceeding customer expectation and the decision to suspend the ATM withdrawal charge on transactions carried out on other bank's ATMs as far back as July this year is a clear demonstration of this.

"With the adoption of this initiative by the rest of Nigerian banks we are convinced that it would help to usher in a season of better customer service in the industry. This adoption of this initiative also implies that we must continually innovate in a bid to raise the bar in customer service delivery and we are convinced that Diamond shall continue to take the lead in this respect," Trimnell added.

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