The National Social Security and Welfare Cooperation or NASSCORP is today, Wednesday, climaxing a two-day regional technical seminar in Careysburg, Montserrado County. The seminar is aimed at discussing the adequacy and quality of Social Security benefits and services in the region.
Delegates from Nigeria, Ivory Coast, Burkina Faso, and Ethiopia, among others are attending the seminar here, which is being held on the theme, "Adequacy and Quality of Social Security Benefits and Services."
The International Social Security Association (ISSA) liaison officer for West Africa, Mr. Amed Bamba praised Liberia for hosting the exercise. Mr. Bamba stressed that social security issues in the region need serious attention so the people can understand its benefits.
Speaking earlier, the acting Director General of the National Social Security and Welfare Cooperation (NASSCORP) of Liberia, Dewitt Vonballmoos said the country is hosting the seminar at the time when various social security organizations are dealing with the challenges of providing adequate and quality social security benefits and services to the public.
He said NASSCORP has embarked on an aggressive process of reforming all aspects of its systems to meet public expectation and confidence, adding that NASSCORP is undertaking numbers of interventions in its quest to provide quality services to members of the Liberian public.
Mr. Vonballmoos disclosed that NASSCORP has developed and installed an electronic database and a modern document management system that enables the entity to readily access records, which constitute basic operations for screening, authenticating and determining the appropriate response to claims with efficiency and accuracy.
The NASSCORP boss said the corporation has automated employers' and employees' registration information and contribution data.
"We have increased contribution compliance to about 90 percent, and we are conducting a vigorous public and partners' information and education drive," he noted.
He said a beneficiaries' service facility to properly and adequately respond to inquiries has been established, which NASSCORP is at the same time developing critical skills of staff in customer service.
He told the participants that with the ongoing reform process, the entity has just concluded an actuarial review of existing schemes to comprehensively assess their current and foreseeable risks.
"We are organizing stakeholders' consultations to build consensus on the way forward with the aim of redesigning the original social security program so as to render adequate and quality benefits and services to our beneficiaries," he said.
According to him, the actuarial review brought into sharp focus NASSCORP's strength, weaknesses, opportunities and threats.
He pointed out that the issue of inadequacy of benefits is one of the weaknesses and threats the corporation is faced with, noting "what was adequate yesterday is inadequate today."