16 November 2012

Nigeria: Consumer Council Demands Pay-As-You-Use Subscription for DSTV Customers

As part of efforts at assuaging aggrieved consumers of Digital Satellite Television (DSTV), the Consumer Protection Council (CPC) has advised Multichoice Nigeria Limited, owners of the cable television firm to adopt the Pay-As-You-Go subscription for its subscribers.

CPC at a recent meeting with top managers of DSTV, said the time was ripe for the introduction of the pay-as-you-go subscription in the interest of subscribers of the satellite television.

The council sought to know the reason why this form of subscription could not be introduced in Nigeria as is done in other climes for the economic well-being of consumers.

According to the council in a statement on the meeting with the DSTV managers, the pay-as-you-go subscription would allow consumers get value for their money, give them an option of choice as well as enable them control their consumption.

"Beside the suggested introduction of the pay-as-you-go subscription, the council also canvassed for compensation to subscribers for loss of transmission signals, usually experienced during adverse weather conditions, particularly in rainy season, known as rain fade," the council said in the statement.

Responding, the delegation from Multichoice Nigeria Limited disclosed that the firm did not have the platforms to implement pay-as-you-go system of payment but promised to look into it.

The delegation explained further that Multichoice is an access-to-content selling company and could not determine what it could purchase or sell to the smallest unit which would allow a pay-as-you-go payment system to function.

On the issue of compensation for down-times for signals, Multichoice explained that loss of signals during the rainy period is a natural occurrence, which could hardly be curtailed, promising, however, to look into the council's position that some form of compensation should be given to subscribers for the occurrence pending the development of a new technology that may solve the problem.

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