CIO East Africa (Nairobi)

20 November 2012

Africa: Bharti Airtel, Ericsson Partners to Upgrade the Africa Network

Bharti Airtel, the telecommunications services provider with operations in 20 countries across Asia and Africa, today said that it has undertaken an end-to-end network transformation program across its mobile operations in 16 African countries.

The program, which is the largest of its kind on the African continent, in partnership with Ericsson, involved a comprehensive upgrade and expansion of network elements on all of Airtel's African operations, including switching, radio, network management, data, charging, and consumer-services platforms and systems.

This network transformation program, under which Ericsson has deployed the latest wireless technologies, will enhance Airtel's network capacity and robustness and help deliver best-in-class services to customers at affordable rates. This also makes Airtel's networks fully ready for next generation services that include high speed data and value added services.

In addition, a full upgrade of the charging platforms across all operations was implemented introducing the latest version of Ericsson's Charging System, enabling Airtel to offer subscribers new and innovative value-added services such as mobile wallets. This project will result in Airtel's 60+ million customers having a better experience on their networks.

Eben Albertyn, Chief Technical Officer, Airtel Africa said "The customer is at the core of everything we do at Airtel. The implementation of this transformation program will enable us to further enrich our customer experience across the region. It allows us to provide Airtel subscribers with the best network possible while meeting the growing usage of mobile data. Our long-standing relationship with Ericsson gave us confidence in their ability to manage and deliver such a large and complex project."

Backed by 12,000 consulting and systems integration professionals across the world, over one hundred Ericsson resources worked onsite to ensure successful delivery of this complex project - the largest network modernization program in Africa's telecom history. Ericsson's systems integration organization delivers more than 1500 systems integration projects per year in multi-vendor and multiple-technology environments. Projects range from single-solution integrations to end-to-end solution transformation projects such as this one.

Lars Lindén, head of Ericsson Sub-Saharan Africa, says, "In the transition to a Networked Society in Africa, operators are facing growing challenges in meeting the rapidly evolving demands of consumers. The focus of this project was transforming Airtel Africa's networks to meet current and future consumer demands."

This transformation program follows the 2011 announcement of an ongoing five-year multi-country managed services agreement, wherein Ericsson manages and optimises Airtel's mobile networks across Africa.

spanning a period of 5 years (consecutively), serving approximately 20 million subscribers across Africa. Following the acquisition of Zain's Africa operations in June 2010 and the subsequent rebranding to Airtel (in November 2010), Airtel is implementing its outsourcing strategy in its African operations.

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