Rwanda: Customer Care Is Still an Issue

24 November 2012
editorial

Whether in the public or private sector, we have come to see that great service should be seen as neither a duty nor a burden; it should derive from a spirit of sharing and genuine desire.

Those sentiments were echoed by Prime Minister Pierre Damien Habumuremyi in a speech read on his behalf by Youth and ICT minister, Jean Philbert Nsengimana at the launch of a book, 7 Steps to Exceptional Customer Care by 22-year-old Dominique Ntirushwa.

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