27 November 2012

Rwanda: Prime Minister Calls On Governement Officials and Private Sector to Step Up Efforts to Improve Service Delivery in Both Public and Private Sectors. Launch of the Customer Care Campaign-Kigali 27 November 2012

Kigali — Prime Minister Dr Pierre Damien Habumuremyi officiated the launch of a three months campaign on customer care. The campaign comes part of the Government's continued efforts to improve service delivery as one of the drivers of economic growth towards the achievement of the Country's Vision 2020.

At the launch of the campaign, the Prime Minister noted that significant efforts have been made to improve service delivery but that much more needs to be done both in private and public sector.

"This campaign aims at sensitizing the community on their rights to unconditional quality service delivery, raising public awareness on benefits of quality service delivery and customer-oriented organizational culture. Everyone should say no to poor services, we should all say no", The Prime minister reminded participants.

The meeting brought together over a hundred government officials and senior leaders from private sectors whose works are directly related to service delivery. For the next three months focus in overhauling customer care will be in: Healthcare, Energy, water and sanitation services, Land registration and transfer, transport, retail, hospitality and other key sectors.

Other resolutions called tourism agencies, financial institutions, shops and supermarkets to develop mechanisms to improve customer care. All institutions, both public and private, have been called to increase transparency in procurement and recruitment processes as well as streamlining notary services and to make payment to its services providers become quicker. As part of customer service delivery, the judiciary sector was asked to expedite court processing and execution of verdicts. The ministry of education was asked to set standards to improve discipline at all levels of education while EWSA was to quickly make more efficient in its services so that they are quicker and reliable.

The meeting on service delivery also put in place a task force to monitor and inspect the implementation of recommendations. It is headed by the Office of the Prime Minister.with members from ministry of labor, ministry of local government, Rwanda development board, Rwanda Governance board, ministry of health, Rwanda Utilities Regularory agency, Energy Water and Sanitation authority, Rwanda Civil society platform, Private Sector Federation and media fraternity.

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