Despite efforts by the government to improve service delivery, there is overwhelming evidence that corruption in service delivery is lagging behind in many aspects and that the public is not entirely satisfied with the way some services are provided.
For service delivery to be more effective, there is need for transformation of the system and behavior change in the public, private and voluntary (civil society) sectors. Strategies for improving service delivery apply equally to all sectors but in public sector it has to be recognized that customers are stakeholders, public services 'belong' to citizens; therefore they should not only demand quick and better services but also struggle for it.
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