Tanzania Daily News (Dar es Salaam)

15 December 2012

Tanzania: Stanbic Bank Installs More ATM Security Controls

STANBIC Bank is in the process of installing additional security controls at its ATM machines countrywide to check hacking and client card information compromise.

According to a statement issued by the bank and availed only to the 'Daily News on Saturday', the security mechanism's main features will be the speed at which cards enter and exit the ATM machines.

"The card will enter and exit a bit slower than usual and all clients are requested not to remove the card from the ATM before it has fully ejected from the card reader and stopped by itself," said the statement. The statement further said that clients should not pull the card out of the ATM before it comes to a complete stop - by itself.

"Don't use ATM's which appear to have been tampered with. Avoid being distracted by individuals offering help. Protect your PIN by shielding the keypad when entering your PIN number. The statement further urged clients to be cautious of suspicious people and cars around ATM facilities.

"Ensure that you receive your card back after every purchase; use secure websites when shopping online. A secure website will always start with HTTPS. Never let the card out of your site. Always sign the reverse side of your card on receipt," the statement read in part.

The bank has also advised its customers to report lost and stolen cards immediately and report any suspicious features on their account immediately. ATM theft or hacking in the country is a new experience and concerned authorities have advised financial institutions to consider and institute immediate measures to prevent it.

Such theft has resulted into a number of banks having to pay colossal amounts of money as compensation to their clients who have had their monies stolen by ATM thieves. Last week, a man was arrested at Tabata in the city after being found tampering with an ATM machine.

Bank customers around arrested him after a security guard had raised alarm. Last year, a European couple was arrested while in an attempt to steal from a city ATM. Stanbic Bank said recently that it was monitoring all transactions on their client's cards regardless of whether the transactions are done within or outside Tanzania.

"If we detect any suspicious or unusual transaction on any of our clients' accounts, we will contact them to verify the validity of the transaction. It is very important that all clients make sure that their contact information record at the bank is always up-to-date," said the statement.

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