The Star (Nairobi)

14 December 2012

Kenya: Water Firm to Offer 'Kunywa Points'

It is just recently that the minister for Water And Irrigation Charity Ngilu and her assistant Mwangi Kiunjuri found themselves in murky waters ... ( Resource: Kitui Residents Grappling With Frequent Water Shortages in Kenya

Nakuru Water and Sanitation Company has introduced an incentive to make their clients pay water bills promptly.

The campaign is called 'Kunywa Points' and clients who consistently clear their bills on time gain points and after six months are rewarded with items like laptops or TVs depending on their accumulated points.

Speaking yesterday at NAWASCO, Managing Director Joseph Cheruyoit said the promotion was introduced to boost the company's gross collections from its water services.

"A lot of money gets lost through disconnections and this idea was introduced to help us increase our average collections and reduce our losses," he said.

He said the company will continue to encourage customers to pay bills in time to not only avoid disconnections but ultimately to help boost overall service delivery.

He also warned residents against tampering with their waters meters saying it is a criminal offence that ends up causing great losses to the company.

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