News of Rwanda (Kigali)

Rwanda: Customer Care Services to Be Improved in 2013

Nyanza District Authority has called upon all companies and service delivery institutions to work on improving customer care in the nearly beginning year 2013, according to a meeting held on December 21st 2012.

The meeting also meant to devise means of satisfying their customers on services delivery in Nyanza district. It was cited out that some customers complain of poor services in some hotels and restaurants.

It hurts to get poor services yet, you pay for them. Something must be done to resolve this common problem, participants asserted.

"A delayed service is not different from a denied service," narrated Edouard Mushimiyimana; in charge of public service in Nyanza district and the chairperson of the meeting.

Hotels, restaurants and health units were the most cautioned on poor service delivery.

Depending on the requests, it was agreed on during the meeting that a free telephone number 6262 will be used in case a customer wants to report poor services in Nyanza district.

Other issues talked about include putting names and responsibilities of leaders on the office doors, requirements and telephone numbers in case of poor customer care.

Participants vowed to improve customer care services saying they learnt a lot from the meeting.

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