25 December 2012

Kenya Standard Chartered Bank Users Complain of ATM Fraud

Photo: Leadership
ATM machine.

A number of ATM users in Kenya are reporting having been victims of card fraud where withdrawals have been made from their bank accounts without their authorisation. The issue comes as a number of banks have reportedly advised some of their users to change their ATM PINs.

On Twitter, a number of users updated their status messages claiming that their Standard Chartered Bank accounts had had funds withdraw or cleaned out without their authorisation.

Standard Chartered through its global Twitter account, StanChart, sent out the following update "You can still use our ATMs in #Kenya. Your accounts are safe, but please change your pin as a precaution. Call 3293900 for more info".

The bank is however yet to agree, or deny existence of such irregularities.

The reports of banks urging their customers to change their ATM PINS first appeared on Sunday, with additional claims that two other banks may have also asked their customers to do the same.

It is not clear whether customers from other banks have been affected and it is also not clear if the issue affects new chip (EMV) and stripe ATM cards or is just restricted to the old magnetic stripe ATM cards.

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