31 December 2012

Nigeria: Vodacom Unveils Enterprise Voice Solution for Businesses

Vodacom Business Nigeria has rolled out its Enterprise Voice Solution for Nigerian businesses. The SIP Trunking service was said to support cost effective routing with high call quality as well as improved levels of service on local and international calls for enterprises in Nigeria.

A statement issued in Lagos by the company noted that, "By providing direct connectivity between the customer's PBX and the Telecom Service Provider's switch, which runs via the Vodacom data network, the Solution enables customers to make outbound and receive inbound calls from anywhere across the globe using their existing PBX or IP PBX system."

It indicated that the product aimed at improving productivity, increase mobility and ramp-up response time for customers, partners and even employees.

Product Manager Vodacom Business Nigeria, Abu Etu, was quoted as saying; "This is especially true for businesses that receive large volumes of inbound calls or that run big customer service operations. With this solution, customers can initiate and receive over 30 concurrent calls and add new lines as the business grows.

"Today, we have adapted the concept of SIP trunking in partnership with a licensed operator. This partnership enables us to provide direct connectivity to the operator's switch which guarantees high voice quality. What's more, by going this route service, availability will not be affected by any base station downtimes".

In addition, the Product Manager said the new offering would provide optimal utilisation of bandwidth by delivering both data and voice in the same connection, adding that the solution opens-up a different scope of creating other types of real time communication beyond LAN.

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