Tanzania Daily News (Dar es Salaam)

2 January 2013

Tanzania: Precisionair On Public Awareness Campaign

PRECISION Air Services (PW) plans to launch an education campaign dubbed 'Elimika na Precisionair,' geared at erasing a number of negative views for customer services, loss of baggage, among others.

The campaign will soon run in both print and electronic media in the country. Precision Air has decided to conduct such public education awareness drive because there is a major challenge in the country's airlines and the clients that they handle.

The airline has a culture of conducting training to their staff on customer service in every six months. Often, clients complain, among others, change in aircraft, cancellation of flights and change in departure time.

PW's rules clearly indicate that a client must report at the airport three hours before departure, but however, a lot of customers have a tendency of ignoring it, assuming they will arrive at the airport before closing of the gate.

The airline also has a policy of informing its clients on any cancellation of flights, ensuring customers to be more creative on network planning, call centres, among others. Notwithstanding, PW offers all information online where customers can access services online ticket bookings.

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