It was a surprising Wednesday morning in some branches of the Energy, Water and Sanitation Authority (EWSA) with an impromptu visit by its internal customer care task force to check the state of their service delivery.
During the inspection, members of the task force talked with customers, asking them about their experiences with the service they get from the agency.
...
AllAfrica Subscription Content
You must be an allAfrica.com subscriber for full access to certain content.
You have selected an article from the AllAfrica archive, which requires a subscription. You can subscribe by visiting our subscription page. Or for more information about becoming a subscriber, you can read our subscription and contribution overview.
For information about our premium subscription services:
You can also freely access - without a subscription - hundreds of today's top Africa stories and thousands of recent news articles from our home page »
Already a subscriber? Sign in for full access to article