South African Social Security Agency (SASSA) started the third phase of re-registration in January 2013 by requesting beneficiaries who receive their social grants through commercial banks to start re-registering at their nearest re-registration sites.
SASSA has issued letters to banked beneficiaries detailing their individual dates of re-registration. Beneficiaries are requested to visit sites on the specified dates, so as to minimise long queues, congestion or over-crowding.
Beneficiaries are reminded not to panic, spend the night at re-registration sites or visit the sites on dates that they were not allocated. SASSA would like to assure beneficiaries that their grants will not be stopped without good reason.
SASSA management has further intervened to make sure that the customer care toll-free number has capacity to handle enquiries.
Senior citizens over 75 years old, sick and frail are not to visit the re-registration sites but call the following numbers: 0800 60 10 11 or 0800 60 01 60 or 012 400 2322 and SASSA will come re-register you from the comfort of your home. You will be contacted by an official to make an appointment. Your social grant will not be affected during this time.
Beneficiaries who have lost their SASSA payment cards or do not have a PIN code are requested to visit their SASSA local office for assistance.
Beneficiaries are urged not to hand over their SASSA payment cards to any member of the public and reveal their PIN codes even to family members. SASSA thanks all beneficiaries who have re-registered so far and enjoy the convenience and safety of the SASSA payment card.