Kigali — The Tourism Chamber, part of the Private Sector Federation in Rwanda, has completed a field study aimed at establishing service levels and competence among staff encountered in off the books, off the record, and incognito visits by the consultants' staff.
The Rwanda Development Board (RDB), for the past few years has been involved in an intensive campaign to create better skills through improved and advanced industrial and vocational training.
It has taken the survey results as a confirmation that their policy of attracting hospitality training institutions was and remains valid.
It has equally called on employers to take advantage of available refresher courses for staff in contact with clients.
Rica Rwigamba, Head of Tourism and Conservation at the RDB, was quoted as having said,
"The government is happy that the private sector is taking the lead in looking for solutions to the challenges facing our hotel industry."