South Africa: Public Protector Finalising City of Johannesburg Billing Systemic Intervention Report

press release

Public Protector Advocate Thuli Madonsela, will by 31 March 2013, release a final report of her systemic intervention into the billing problem that recently confronted the City of Johannesburg.

Her intervention followed after residents of the City complained about exorbitantly high and incorrect bills. The Public Protector called on the City to resolve the problem while her office monitored progress.

She advised the City to consider international benchmarking with other billing systems in the world as well as establishing its own Ombudsman to address complaints against the City.

The City of Johannesburg last year announced that it will establish its own Ombudsman, a move welcomed by the Public Protector. She said by establishing the Ombudsman's office, the City will provide correct systems through which people's anger could be channelled - in the process reducing people's frustration and streets protests.

Issued by: Public Protector South Africa

Ads by Google

Copyright © 2013 South African Government. All rights reserved. Distributed by AllAfrica Global Media (allAfrica.com). To contact the copyright holder directly for corrections — or for permission to republish or make other authorized use of this material, click here.

AllAfrica publishes around 2,000 reports a day from more than 130 news organizations and over 200 other institutions and individuals, representing a diversity of positions on every topic. We publish news and views ranging from vigorous opponents of governments to government publications and spokespersons. Publishers named above each report are responsible for their own content, which AllAfrica does not have the legal right to edit or correct.

Articles and commentaries that identify allAfrica.com as the publisher are produced or commissioned by AllAfrica. To address comments or complaints, please Contact us.