This Day (Lagos)

4 February 2013

Nigeria: MTN Wins Service Excellence Award From Consumer Protection Council

MTN Nigeria has been honoured by the Consumer Protection Council (CPC) for its consistent efforts at improving customer experience on its network and for its corporate social responsibility initiatives.

MTN was formally recognised at an awards ceremony, which took place in Lagos recently.

The event, which was the maiden edition of the Nigeria Consumer Awards (NiCA) organised by the CPC, followed a very rigorous selection process which included electronic voting by members of the public, surveys from focus groups and collation as well as moderation of results by a panel of judges, which included representatives from the Standards Organisation of Nigeria, CPC, the Nigerian Communications Commission (NCC) and other industry regulators.

At the end of the process, MTN emerged winner in the categories of "NiCA Award for Service Excellence" in the Telecoms category and the "NiCA Award for Corporate Social Responsibility".

MTN Corporate Services Executive, Mr. Wale Goodluck, said: "The short-listing and eventual selection of MTN as the winner of the Award for Service Excellence in the telecoms category at the NiCA Awards marks a significant recognition and endorsement of our ongoing efforts to continue to improve the entire scope of service delivery to our esteemed customers despite the constraints of our operating environment."

Goodluck added: "The CSR Award, on the other hand, is another salient recognition of MTN's efforts to selflessly give back to society in a sustainable manner through carefully designed projects with measurable long-term impact."

He said the awards were a validation of MTN's efforts at enriching the lives of the Nigerian consumer, adding that the company would continue to engage with its stakeholders to have a consistent view of their expectations and continue to work on exceeding them.

The Nigeria Consumer Awards, NiCA was instituted last year to recognise and honour worthy contributions by businesses, non-government organisations and individuals that play important roles in protecting consumers in Nigeria. The CPC also hopes that the NiCA will remain the highest award for service and product excellence in Nigeria.

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