5 February 2013

Liberia: Delta Airlines Regrets Flight Delay

The Management of Delta Airlines has expressed regrets for the inconvenience caused as a result of delay in its flight performance in 2012.

A statement issued Monday said "we deeply regret the on-time performance of our flights between Liberia, Ghana and the United States in some part of 2012 caused to our passengers. Although we strive for 100% on-time departures, the safety and security of our passengers and crew is our number one concern and will always take precedence over schedule."

Delta says it has appointed a taskforce to improve the reliability of its Liberia flights and has already implemented a number of measures that will have a positive impact in the short-term.

The Delta statement added that while numerous delays and cancellations have certainly been beyond its control, "we know there is more to be done to ensure we deliver a service our customers deserve and of which Delta can be proud."

Delta also welcomes the support of the Liberia, government as it continues its work.

The statement noted that Delta continues to make significant on-going investments in Liberia since it began services to Monrovia in 2010.

"We have made enhancements to both airport infrastructure and aviation technology at Roberts International Airport. Delta has developed and funded GPS Approach technology, which when it is launched, will improve the reliability of aircraft operations at the airport. This technology will be available to airlines from around the world, potentially increasing commercial opportunities for Liberia," Delta stressed.

Recently, the Liberia Civil Aviation Authority warned President Ellen Johnson-Sirleaf and her officials not to travel on Delta Airlines due to public safety reasons.

However, the US based airline pointed out that in less than three years it has trebled its frequencies to and from Liberia, emphasizing that safety is their highest priority.

"Delta looks forward to deepening our cooperation with the Government of Liberia as we endeavour to improve the efficiency of our services between Monrovia, Accra and the United States," the US Airline assured.

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