Windhoek, 6 February 2013: Jaguar Windhoek, a division of Novel Motor Company, has been awarded the Top Service Dealer of the Year 2012 by Jaguar Southern Africa. The award is in recognition of excellence in customer service for the Jaguar brand and was announced at a gathering of Jaguar dealerships from all over Southern Africa last week Monday.
Ricardo Raposo, Managing Director of Novel Motor Company in Windhoek, expressed his delight at the announcement saying, "I am very proud of this achievement and find it particularly meaningful since it is the philosophy of Novel Motor Company to always prioritise the satisfaction of our customers. This award confirms that our dedication to excellent service is felt and appreciated by our customers."
Albert Pretorius, Dealer Principal for Jaguar Land Rover Windhoek said this of the rating by Jaguar customers in Namibia, "We are a young dealership, having launched the brand in Windhoek in February 2011, so we are very proud to be able to bring this particular accolade to Namibia." Other Jaguar dealerships that are taken into account for this award are situated in Botswana and South Africa. "To have outperformed 30 other dealerships in the Jaguar network for client service is something we are very proud of," Pretorius added.
The Jaguar Service Department is headed by Mark Root who, with Pretorius, joined the Jaguar Land Rover team in June 2012. "This award is a reflection of the attitude and the culture of the Jaguar team here at Jaguar Land Rover Windhoek and it is satisfying to see that our approach to our customers has been recognised and rewarded," says Root. He is assisted by Service Advisors Riaan Reinhardt and Irene Bowe and a technical team of 11 staff members.
The Customer Satisfaction Index is measured and aggregated by the Tactix Programme on a monthly basis and the Customer Satisfaction Index is awarded based on the aggregated results over a 12-month period. Customer feedback is recorded from daily telephonic interviews conducted by Conexus, a subsidiary of Synovate, an organisation highly regarded in customer satisfaction feedback in the motoring industry.