14 February 2013

Namibia: Bank Windhoek Upgrades Systems

Bank Windhoek is in the process of consolidating its Internet Banking systems to a single platform. The implication of this consolidation is that the existing iBank platform will be incorporated into the existing Electronic Payments and Collections platform (EPaC).

Frankie Diergaardt, manager of electronic channels explained that Bank Windhoek will contact clients who currently only use iBank and who will be directly affected by this change individually to guide them through the process of migrating to the EPaC platform. "However, we want to urge clients to pro-actively visit the nearest Bank Windhoek branch to obtain an EPaC username, as well as an E-Secure token. This will help them to become acquainted with EPaC before the d-date when iBank will cease to exist," Diergaardt said.

Implementation of the migration and the discontinuation of iBank is scheduled for the weekend of February 23 and 24. "Clients can rest assured that it will be business as usual until such time as the migration has been completed," Diergaardt said.

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