The Star (Nairobi)

16 February 2013

Kenya: Consolidated Bank Gets ISO

SMALL and medium enterprises institution Consolidated Bank announced yesterday it has successfully attained the International Organization for Standardisation certification (ISO: 9001:2008).

The state-owned bank said this is a testament of their commitment to provide reliable and efficient banking services. The accreditation was approved after a rigorous assessment of the bank's management systems, it said in a statement.

"It comes as a vote of confidence in Consolidated Bank confirming that their service delivery meets world class standards," the statement added.

The ISO: 9001:2008, the most stringent certification for quality management systems, guarantees that Consolidated has the ability to provide products and services that meets their customer's needs and the regulatory requirements.

The certification also ensures that the bank's management systems continue to enhance customer satisfaction through effective application.

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