Josephine Namatovu, a retailer at the Shell Mukono service station, has won the award for the best retailer in a licensee market at the 2013 Shell Smiling Stars gala event held in Barcelona, Spain.
The gala is part of Shell's "People Make the Difference Real (PMTDR)" reward and recognition programme, which recognises the best retailers in each country around the world. Namatovu was recognised for the way she manages and inspires her staff, and impeccably maintains the site's standards at all times.
Namatovu admits that the award was a surprise.
"Never in my mind did I think or even dream that my name would be called. I couldn't wait to call my site staff, retail sales manager and the trainer at home to inform them of the good news. This has been an unforgettable experience," she is quoted to have said in a statement from Vivo Energy, the company that bought Shell's retail line in Africa.
Namatovu's journey has been remarkable; she began as a pump attendant at the site, before becoming a young dealer and later being taken on as a full retailer. She now runs a cluster of three retail sites. Pramodh Huneewooth, Vivo Energy Uganda's Retail Manager, said the company was "enormously proud of Josephine for winning this award, and for flying both Uganda's flag and that of Vivo Energy at this high-profile global event."
Through her all-round outstanding efforts as a retailer, she is not just a shining star but a shining example for other Vivo Energy retailers to follow, the manager said.