Rwanda Focus (Kigali)

26 July 2013

Rwanda: Citizens Urged to Highlight Unnecessary Service Requirements

Officials have urged citizens to point out unnecessary requirements when they are seeking service so as to contribute to better service delivery.

As he briefed attendees at the launch on Friday of the Efficiency for Citizens campaign (Noza Serivisi), Trade and Industry Minister Francois Kanimba said the exercise aims at removing unnecessary requirements for government services and reinforce Rwanda's objective to serve its citizens in the most effective and efficient manner. According to him, all people are required to denounce practices they think stand in the way of good service delivery.

He explained that, after realizing that some laws need to be updated, Cabinet appointed a Taskforce with a three-month mandate to review in detail all requirements for government services and determine their necessity.

"It's a huge task because some laws even date back to the colonial period and we have to change laws set by various institutions which seem either not to be up-to-date or of benefit to the public. This is why we call upon everybody's help to identify service delivery-related gaps and malpractices so that in the end, the taskforce comes with clear recommendations," Kanimba said.

The Taskforce is made of five government and two private institutions, which are: RDB, RGB, Minicom, Minirena, Minaloc, and PSF.

Emmanuel Hategeka, the permanent secretary at the ministry of trade and industry, noted that the team will use as many channels as possible to collect information about obstacles to good delivery service, including sensitization during umuganda, call-ins on various media outlets, the 1415 RDB hotline, the e-mail noza.serivisi@rdb.org, and the Tweet @rdb.rw.

Tony Nsanganira, RDB'S acting chief operating officer said that last week, the team gave templates for information collection to seventy institutions and urged leaders to bring them back as soon as they are done with the filling for analysis to speed up the exercise.

He also encouraged the public and visitors to Rwanda to give their view about which requirements need correction, removal or update.

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