Kenya Commercial Bank (KCB) on Tuesday morning launched a new functional website as a centerpiece to cover its diaspora customers.
The new website breaks away from the old design for an easier communication channel to its customers especially the "Live Chat" feature that allows customers to interact with the group personnel 24 hours in a day. KCB has this as a benchmark of its operations especially when dealing with diaspora customers in different time zones.
According to Joshua Oigara, Group CEO, KCB, the bank has invested Ksh.800 million on its digital strategy and other technologies in the past six years. The group's new website will provide new and engaging interaction on areas of financial and agency banking among other customer services. The group's digital journey began in 2007, by implementing the T24 core banking system. Oigara said that they would launch a new Internet banking platform in September 2013.
"Other than having independent websites and micro-sites for our different products and market segments, the new website acts as a simple portal for all our customers to interact with the group", says Oigara, during a briefing at Kencom House, Nairobi.
In addition, the website is developed to drive consumer communities through thematic multimedia content for its customers and over 168, 000 shareholders in different markets.
KCB Group have had previous website refurbishments in 2003 and 2008. The group's has organized its corporate content to encourage customers to explore it, share their opinions or converse with each other about the products and services they use.
Peter generates technical content for CIO East Africa and the International Data Group News Service, he also contributes to PC World and Computer World. Peter is classically trained in computing and information management, and he is currently pursing an MBA program in Management Information Systems at the University of Nairobi, @peternalika