Since globalization has increased the pressure on governments and the private sector organizations and other enterprises to be more proactive on their demand from internal and external sources for better performance and accountability, transparency, good governance and to deliver real time results, organizations need a good project performance feedback system.
A good feedback system will continually monitor the performance of a project.
So how do organizations monitor projects, and keep them under control? Pawan Kumar, Sales Director, Techno Brain, Kenya says as opposed to the known indicators where green means "okay" it may actually be red - danger. CIOs need to be realistic in monitoring and analyzing projects running in their systems despite their indicators showing green. If indicators are only addressing past phases, but not ready on upcoming project tasks and activities, they are definitely trailing indicators and not trustworthy predictions of the future.
Monitoring is systematic, regular collection and occasional analysis of information to identify possible measures of change over a period of time; it involves tracking outputs and outcomes as indicators of project effectiveness.
Techno Brain's MEsure solution collects and organizes system information to help managers' report on planned budgets and adequate funding on organization projects. The solution has an ability to specify objectives, tasks, budgets, output indicators and results.
Kumar says this is appropriate for NGOs to allocate financial entries to tasks within a project to be able to monitor budget against the actual deliveries.
Appointing great project managers is not enough, Kumar says equipping an organization team with the right monitoring tool is mandatory to allocate resources on for the success of any project. Techno Brain, a company that started in 1997 primarily as a training institute to build capacity for governments and universities, now develops enterprise management solutions. Despite the company's huge presence in Africa, which sprouted from Kenya, most of the enterprise management solutions are developed from the Nairobi office. The company houses over 80 developers selected from different market spectrum, Techno Brain does campus recruitment, which is rare in Kenya.
"In any service industry, the people are the strength", says Munjal Shah, Marketing Director, Techno Brain. Techno Brain boosts of being a CMMI Level certified company; globally they are only 250 companies with such certification.
Shah says at end of October 2013, the company will move their corporate office from Tanzania to Kenya in Hurlinghum, Nairobi. This space will host high-end enterprise training with 250 Business Process Outsourcing (BPO) seats. The company's goal is to be a pan - African player
Business Process Outsourcing:
In 2013 Manickam predicted that as IT and multi national companies like Microsoft, Apple, etc. move toward applications hosted on the cloud it is imperative for BPO's to adapt to next-generation delivery models. This is primarily adoption to cloud services and providing application support.
"Being a third pillar of Vision 2030, BPO has been termed to be part of technology spectrum that will boost the growth of Kenya's economy. For the BPO industry to grow, it needs to be considered as a carrier option not something to engage in then park and leave", says Shah.
Techno Brain is a managed partner for Microsoft in the region; the company has worked with World Vision, Unicef, and Samasource on BPO projects.
Impact sourcing: Kenyatta National Hospital Techno Brain selected 30 people to work on the Kenyatta National Hospital digitization project. They picked disadvantaged people from Kibera who digitized 4.5 million E & T documents for the national hospital and delivered the project in 6 months. Previously, the company has worked with Rockefeller Foundation on projects through impact sourcing.
Peter generates technical content for CIO East Africa and the International Data Group News Service, he also contributes to PC World and Computer World. Peter is classically trained in computing and information management, and he is currently pursing an MBA program in Management Information Systems at the University of Nairobi, @peternalika