WORKERS in the country's tourism sector, travel agencies in particular should exhibit high level of discipline in the execution of their duties, Precision Air Director General Sauda Rajab has urged.
Ms Rajab, officiating at a Travelport Tanzania organised bonanza in Dar es Salaam over the weekend, said: "Most Tanzanian employees in the Travel Agents seem to be relaxed with no focus in their roles."
The travel agent had organised the bonanza to celebrate its 15th anniversary in the country. Ms Rajab said shortage of qualified staff was another shortfall in the industry, calling for partnership among the government, private sector and tourism institutions to upgrade skills in the industry.
She commended Travelport for starting up a Tourism Institution for training of Tanzanians on customer care services, among other issues. The Chairman of Tanzania Society of Travel Agents (TASOTA) Moustafa Khataw asked for introduction of Travel Agent Curriculum in Tourism Institutions to help Tanzanians have knowledge and skills on travel agents issues.
"The Travel Agency subsector has a shortage of workforce due to lack of experienced personnel in the country. It is better to have a programme in the government institutions to create qualified people to work in the travel agency business," he said.
He said the subsector has potential job opportunities but lacks suitable Tanzanians to fill the vacant posts.
"And, of the few Tanzanian employees, most of them have negative attitudes towards work... they don't seem to be struggling to help their employees grow," he said adding that most companies in Tourism industry go for qualified personnel in countries such as South Africa and Kenya.