Though Kigali City and the ministry of youth and ict (MYICT), along with the telecom and transport companies, have launched free Wi-Fi for people to enjoy, the majority of citizens are unable to take advantage of free access.
Computers and 'smart' devices, like phones and tablets, are not common among Kigali residents.
Alphonse Nshimiyimana, an inspector at Kigali Bus Services (KBS), a transport company working in the city, says that people still fail to grasp the importance of free Wi-Fi in their buses.
"We tell people to use the free internet in a bus and some laugh at us, but there are a few who come with their laptops and enjoy the service," he indicates, highlighting that the number of Internet users is still low compared to the available opportunities.
He says now they have eight buses with free Wi-Fi, but that in three months they will have added another sixty buses with both free internet and automated meters for automatic tariffing.
"We have other big buses that will be available in three months. They have been delayed as we wanted to put both automated tariff and installment of Wi-Fi," he says.
Income inequality is Rwanda is reflected in the 'digital divide': those who have access to Internet, and those who do not. While the Internet connection is now free, compatible devices still remain far out of the reach of much of Kigali's residents.
The City of Kigali has no plan to provide people with free smart phones, but they have a possible idea. In order to increase the number of smart devices among the citizens, Bruno Rangira, the public relations officer at the city of Kigali, says the city will mobilize the telecommunication companies to offer more affordable rates for smart devices.
Rangira believes this is possible, and companies as well are convinced that the system will increase their business.
The officials of Kigali City say the goal is to expand internet facilities to as many public areas as possible: bus terminals, hospitals, libraries, hotels, and more, to help the mass access internet.