Zambia: Barcalys Bank to Offer Secured Atms

BARCLAYS Bank Zambia has assured its clients that it will next year introduce more secure Automated Teller Machines (ATMs) in an effort to corner would-be fraudsters.

The bank, which has so far managed to quell several theft attempts on its ATMs through its security and investigation wings, said ATM cards with enhanced security features would be given to its clients next year.

Police in Lusaka last week arrested one Kenyan national and two Bolivians in connection with ATM bank frauds that the banking sector had been experiencing in the recent past.

Barclays Bank has also introduced a 24-hour surveillance on customer transactions, besides establishing a call centre to enable customers contact the bank at any time if they suspect any fraudulent activities on their accounts.

Barclays Bank Zambia communications manager Banji Lufungulo said the bank in its fight against fraud through ATM cards, would work with law-enforcement agencies in line with Bank of Zambia (BoZ) requirements and laid-down internal guidelines and standards.

Ms Lufungulo said the bank had also put in place short messaging system (SMS) where customers would receive notifications on transactions occurring on their accounts.

"The bank currently uses its existing platforms such as SMS alert system, ATM facilities and the Barclays radio programme to disseminate information on safety measures and on how to safeguard accounts," she said. Bank employees and third-party service providers have so far been trained to enable them indentify suspicious devices and activities on ATMs.

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