The Star (Nairobi)

14 January 2014

Kenya: CCK Told to Act On Poor Mobile Services

ICT Consumers Association of Kenya wants the Communication Commission of Kenya to exercise impartiality in enforcing the quality of service regulations irrespective of the size of the mobile company.

None of the four mobile operators achieved the 80 per cent minimum QoS threshold for the period ending ending June 2013, the CCK said in a report last Tuesday.

Telkom Kenya's Orange achieved 62.5 per cent rating while the other players--Safaricom, Airtel and yuMobile--tied at 50 per cent.

The finding has renewed the deep-seated dispute between the regulator and operators over the methodology used to assess their services.

The growing discord is expected to be the highlight of a joint press conference today at Hotel Intercontinental involving the ICT ministry, the CCK and the four operators.

The briefing to be presided over by ICT secretary Fred Matiang'i will also address proposed regulations for SIM card registration and calling rates.

ICAK however wants the industry to use the report as an opportunity to better quality of its services.

"We have invested heavily in our devices and it's only fair that the operators don't see this as a problem but an opportunity to deliver better services," the lobby's chairman Alex Gakuru said in a telephone interview. "The industry has good testing and reporting parameters and as consumers we want continued engagement."

The non-complying firms are to be penalised Sh500,000 under the Kenya's GSM operating licensing regulations.

Safaricom CEO Bob Collymore has however disputed the CCK's methodology as erroneous citing an independent analysis that rated Safaricom at 87.5 per cent.

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