CIO East Africa (Nairobi)

Kenya: EPSON Wins Top Dealer Award for Sixth Consecutive Year

For the sixth year in a row, Epson has earned the number one spot Overall in Video Display Category and Leads Dealer Support Parameters in 2013 Supplier Loyalty Test which is conducted by inside track.

The Supplier Loyalty Test is an annual independent North American survey of consumer electronics specialist retailers and custom installers that grades companies on a range of issues directly impacting dealers, including product innovation and reliability, technical service and training, and distribution and pricing.

"Epson continues to provide dealers with an outstanding video display experience from start to finish as evidenced by this year's survey results," said Gisela Schoell, editor, inside track. "Moreover, Epson had 29 percent more dealer evaluations than last year, and surpassed every other video vendor in the survey in the number of dealers who evaluated them, underscoring the high brand loyalty Epson enjoys among dealers. I congratulate them on this well-deserved honor."

Epson finished in the top three for 13 out of 16 categories, earning first place in survey parameters assessing dealer support, including Resolution of Service Issues, Quality of Sales Representatives, Just-in-Time Delivery, and Ease of Doing Business. Epson also ranked first in the group on Inventory Turns. Other rankings include second place in Product Innovation, Appropriate Assortment, Distribution Policies that Support Specialists, Product Changes/Price Protection, Specialist Oriented Business Programs, Technical Support, and Dealer Training.

"We work very hard to build state-of-the-art products that are backed by an industry-leading service and support network to provide our dealers, installers and their customers with a seamless experience," said Richard Miller, group product manager, Projector Marketing and Development, Epson America. "We are humbled to be recognized by these industry professionals, as they are an irreplaceable part of the channel ecosystem."

Dealers from 43 U.S. states and six Canadian provinces participated in the 2013 Supplier Loyalty Test survey.

Meanwhile, Epson has also launched the next-generation augmented reality smart glasses the Moverio BT-200 built to revolutionize gaming. The second glasses were launched at the consumer electronics show last week under the second generation smart glasses offer a true binocular display using a miniaturised LCD-based projection lens system and optical light guide in each side of the glasses.

The Moverio platform's advanced binocular optical system projects see-through overlays of digital content onto the real-world in the centre of the smart glasses' field of view.Enabling a seamless blend of the physical and digital world,

"We are honoured to be recognised by CES with this prestigious award," said Hans Dummer, head of Epson Europe's visual imaging business. "Leveraging our long-standing leadership in LCD and visual imaging, Epson is at the forefront of developing innovative and unique wearable products that bring valuable new experiences for consumers and enterprises."

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