Dar es Salaam — Airtel Tanzania, who consider themselves the most innovative and quality service provider in the country, last week started upgrading its Airtel Money platform with new state of art technology to make the service more efficient.
The process which started on February 7 is expected to enable customers to have more utilities on the mobile money platform but also is set to boost Airtel money services uptake in Tanzania.
Airtel Corporate Communications Director, Beatrice Singano Mallya told East African Business Week in interview that the new Airtel money platform will now allow customers to access multiple functionalities that the new upgrade will support in addition to the already existing functions.
According to the new process will support previous function such as buying Airtime, sending money, payment of key services, withdrawal of money, increased options in management of individual customer accounts and bank transactions right from the phone.
Mallya added that the upgrade of the mobile money payment platform is part of the company's goal to provide its valued customers the power to make safe, secure, fast, seamless cashless transactions from anywhere at any time from the comfort of their phones.
"We are confident the upgrade of our Airtel Money service will bring with it added flexibility and boost customer experience," she said.
She said during the upgrade, Airtel Money will be unavailable from Saturday night starting at 9pm to Sunday morning. "We do not anticipate any glitches during the upgrade period and we request patience from our customers as go through this upgrade to enhance their experience. We are working towards better customer experience for individual users, corporate organizations, government, banks and other stakeholders," she said.
The boss said: "Our customer service and help desk will be available 24 hours 7 days a week to support our customers in case of any query. We will also be reachable via our social media pages on Facebook and Twitter."