The Star (Nairobi)

22 February 2014

Kenya: Day in the Life

Hellen heads a key resource area in the company which deals with all battery diagnosis, warranty claims and maintaining high level of customer satisfaction. Chloride Exide Kenya is the largest battery, solar and power back-up systems supplier in East Africa. It sells lead acid batteries and Maxlast Glass Mat AGM long life batteries.

5.30: Typically my day starts at 5.30am when I wake up, take a shower and have a light breakfast of cereals. I leave for work at 6am and arrive at the office at 7am.

7:45 Everyday the first thing I do is to log onto my computer and go through my mail and identify urgent issues that need to be tackled. From there I proceed for the morning brief with my team at about 7.45am. This takes ten minutes and entails taking stock of the previous day's operations, identifying challenges and analysing feedback from customers.

8:00 After the meeting, we assume our stations and begin attending to clients. One of my main tasks is to update customers' details in the warranty database. This is the system that I use to handle data claims. When a client comes to buy a battery, it is not just business. We take our time to understand the client's needs in terms of their type of car, engine capacity and the work the car is used for. This information helps us to determine what type of battery and warranty to issue.

Once a customer buys a battery, we issue a Chloride Exide warranty card which stipulates what is covered and the exemptions. Like any other manufactured goods, batteries have a lifespan and it is advisable to keep your battery well serviced for maximum performance and long service.

What most people do not know is that you can drive to Chloride Exide, buy a battery and we fix the new one into your car. In order to protect the environment, we buy the old batteries from motorists

2pm: Depending on the volume of work at the Chloride Exide Battery Centre, I break for lunch between 2pm and 2.30pm.My favourite meal at the office canteen is ugali with lamb chops and vegetables.

We also offer "dial a battery" mobile service. This is for drivers requiring emergency car battery replacement within Nairobi and its environs. It provides motorists with every day automobile battery assistance.

5pm: I leave the office at 5pm or at 6pm when I finish my paper work. I arrive at home at 7pm, take a shower, catch up on the current affairs on TV, have dinner and call it a night around 10pm.

When I am not working I relax at home with a good movie, or listen to music. During my leave I love getting involved in outdoor activities and I do packaged tour with Bundu Travels to the Serengeti, or Samburu and sometimes I enjoy beach holidays at the Coast.

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